Overview
This policy applies to payments made directly to Blaylock Automotive Group in connection with requests or services initiated on https://serumtest.icu/.
Important
Refund decisions may depend on signed agreements, payment method rules, and applicable law. If there is a conflict, signed documents control.
Eligibility
Refund eligibility varies by context. The most common scenarios include:
- Duplicate charges or clear processing errors.
- Canceled requests where the service was not performed (case-by-case).
- Deposit-related outcomes governed by the written terms provided at the time of payment.
To help us review quickly, include the payment date, amount, and the name/email used.
Process
- Submit a request Contact us with your payment reference, details, and reason for the request.
- We review documents We check receipts, agreements, timelines, and service status.
- Decision & timing If approved, refunds are issued back to the original payment method when possible.
Banks and card processors may require additional processing time after we issue a refund.
Exceptions
Refunds may be limited or not available in certain cases, such as:
- Completed services or completed transactions where terms state “final”.
- Third-party fees or charges governed by a third party’s policy (e.g., carrier or lender rules).
- Requests missing sufficient payment details for verification.
If you believe an exception should not apply, include supporting documentation in your request.
Contact
To request a refund review, contact us and include:
- Payment date and amount
- Name/email used
- Reason for the request and any supporting details
Want the fastest resolution?
Send your payment details and any agreement references. The more complete your request, the faster we can review it.